Start with the category that fits your question. If you can't find the answer, jump straight to the right team — every channel has a stated SLA.
Status (Reserved vs Confirmed), reschedules, cancellations, check-in.
Plan selection, charge schedule, late fees, failed cards.
Refund tiers, processing times, operator-side cancellations.
When verification is required, what documents we accept, manual reviews.
Accepted networks, 3D Secure, why debit/prepaid is restricted.
Dashboard, widget integration, payouts, commission tiers.
A full self-serve knowledge base is in progress. For now, click any question and your email client will open with the right routing — we'll reply within the channel SLA below.
support@kalva.app
Booking issues, payment questions, cancellations, refund tracking.
Reply within 4 business hours
privacy@kalva.app
Data access, correction, or deletion requests. CCPA / GDPR inquiries.
Reply within 5 business days
security@kalva.app
Suspected fraud, account compromise, vulnerability disclosure.
Acknowledged within 24 hours
legal@kalva.app
Terms inquiries, regulatory matters, lawful information requests.
Reply within 3 business days